Q: Why do I get a separate bill for each child?
A: This should not be the case. Each child has their own individual account number and they should all be listed on one statement. If you do receive more than one bill, please let our office know and we will correct the problem.
Q: I received a statement with the note that I should contact my insurance company. Isn’t that your responsibility?
A: Often, insurance companies will request information from their members before they will pay a claim. They require that the insured person be the one to provide this information and will not accept it from our office. Most often, they have a question about other possible insurance coverage or they want more information about an injury to see if any other party is responsible before they pay. Usually, a quick phone call to your insurance company will clear up these questions and they will proceed with claim payment.
Q: I received a statement from you showing that my insurance company has not been billed. Why is that?
A: Most often it is because we did not receive your current insurance information while you were in the office. If you did give us a copy of your card and you’re still receiving a bill, it may be because we failed to link your new information to the visit properly. If you let us know, we can easily correct the problem.
Q: What if my child is in a motor vehicle accident, how will those services be billed?
A: The general rule is that your medical insurance will not be billed, as they will not cover any charges that result from a motor vehicle accident, but some exceptions do apply. We recommend you call your medical insurance and inquire if they will cover these charges. Most often, your automobile insurance is responsible for these charges. Please be aware that you are ultimately responsible for these charges.
Q: Both parents carry insurance for their child, which policy is the primary?
A: All insurance companies follow the birthday rule. The parent whose birthday falls first in the year will be considered the primary insured. We are happy to bill both your primary and secondary insurance carriers provided they are contracted with us to do so. Ultimately, you are financially responsible for any outstanding balances after insurance payments.
Q: How do I know if your doctors are covered under my insurance plan?
A: The best way to find out is to call your insurance and ask them directly. We are contracted with many insurance companies so there should be no problem. However, there are times we may choose not to renew our contracts with an insurance company and the information listed on the physician booklet may be obsolete and inaccurate.
